Services

Our Administrators are very qualified and have all the skills required

with experience in the following:

  • Financial Administrator
  • Front Desk or Reception
  • Office Administrator
  • Junior Bookkeeper
  • Events Co-Coordinator
Administrative Support
1. Managing your client’s calendar/schedule
2. Building or managing databases (of contacts, for example)
3. Booking appointments and calls
4. Making travel arrangements
5. Liaising with clients, suppliers and other staff
6. File management – Maintain electronic and hard copy filing system
7. Data entry
8. Drafting letters, emails, internal communication, etc.
9. Preparing agendas
10. Sending cards/gifts (for holidays, thank you’s, milestone events, etc.)
11. Setting up spreadsheets
12.Co-coordinating Events

 

Customer Service
13. Processing orders and shipments
14. Processing refunds
16. Handling customer inquiries
17. Following up on orders, inquiries, etc.
18. Chasing outstanding payments
19. Updating member records
20. Inviting/approving requests to join a membership community (e.g. Facebook)
21. Setting up/updating CRM tools (Customer Relationship Management)

 

Social Media
22. Setting up new pages, accounts, groups, etc.
23. Promoting new posts across various social media channels
24. Sharing images/videos/articles
25. Replying to mentions/messages/comments on social media
26. Creating giveaways and contests
27. Researching popular hashtags for your client’s niche
28. Creating and running ad campaigns (e.g. Facebook or Instagram ads)
29. Writing or updating online business profiles (e.g. LinkedIn)
30. Managing online communities (such as Facebook groups or other online forums)

 

Email (Inbox) Management
31. Setting up Gmail or any other email account
32. Replying to common questions
33. Flagging important messages that need a reply
34. Following up on sent emails
35. Deleting spam
36. Unsubscribing from unwanted promotional lists
37. Tagging and archiving emails
38. Forwarding messages and inquiries to other team members